Refund policy

Jaguar Jewelry Returns and Exchanges Policy

At Jaguar Jewelry, our commitment is to offer you pieces of the highest quality and exceptional service. We invite you to learn about our exchange, return, and warranty policies to ensure a transparent and satisfactory shopping experience.

What our warranty DOES cover:

Material purity: We guarantee the authenticity and quality of the metals used in the manufacture of your jewelry for life.
Manufacturing defects: We cover any structural or assembly failure that comes directly from our workshop, such as defective soldering, failures in the original clasp mechanisms, or obvious manufacturing imperfections.

What our warranty DOES NOT cover: To maintain the validity of this warranty, the jewelry must receive proper care. Coverage will be void and will not apply to damages caused by external factors, such as:

Natural wear: It is completely normal for metals to lose shine, have small superficial scratches, or natural darkening (oxidation) over time due to skin pH or daily use.
Human negligence or accidents: Mechanical damages such as chains broken by pulling, rings deformed or bent by crushing, and stones scratched, fractured, or detached due to impacts or falls.
Chemical agents: Alterations, stains, or accelerated wear caused by exposure of the jewelry to corrosive chemicals (pool chlorine, perfumes, creams, makeup, abrasive soaps, or cleaning products).
Third-party intervention: Any alteration, cutting, resizing, polishing, engraving, or repair performed by people, jewelers, or workshops outside Jaguar Jewelry will immediately void the warranty.
Loss of the piece: This warranty covers manufacturing and materials but does not act as insurance against theft, loss of the complete jewelry, or loss of components (such as stones fallen due to pulling or severe nail wear).

Reporting Deadlines

Manufacturing defects or shipping errors: You have a maximum period of 4 calendar days from delivery to report.
Size exchanges on catalog pieces (due to shipping error): The maximum period is 14 calendar days from the date you receive your order.

Change of Mind and Cancellation Policy

At Jaguar Jewelry we understand that you may change your mind, so we apply the following conditions depending on the status of your order:

Before shipping: If you have already made the payment but change your mind before the product has been shipped, you can request the cancellation of your order. In this case, a full refund will be processed without any inconvenience.
After shipping: Once the product has been dispatched, shipped, or delivered, cancellations, exchanges, or refunds for change of mind, preference, or regret are not accepted.

Manufacturing Defects

If your piece has an original manufacturing defect, we will proceed with the exchange or repair immediately under the following conditions:

You must contact us within 4 calendar days after receiving the product.
It is essential to attach clear photos of the defective product so our team can evaluate the case and authorize the resolution process.

Size and Rings Policy

We want your ring to fit perfectly, so we apply the following rules depending on the situation:

If Jaguar Jewelry sent the wrong size (Catalog Products): If the error was ours and we sent you a different size than the one you selected in your purchase order, we will make the corresponding exchange or return at no additional cost to you.
If the customer chose the wrong size (Catalog Products): If you selected an incorrect size when placing your catalog order, please contact us immediately. We will look for the best possible solution to help you (such as a resizing or physical exchange service, depending on availability and additional shipping costs), but it is important to clarify that in this case a refund will not be possible.
Customized or Made-to-Order Pieces: Changes, adjustments, or returns are not accepted for size mistakes on jewelry that has been personalized, engraved, or specially made to order. We suggest carefully verifying your size before confirming the order.

Refund Process

In specific cases where a refund applies (cancellations before shipping, validated factory defects, or store shipping errors):

The refund will be made within 2 to 5 business days, counted from the approval of the cancellation or from when the piece is received and verified in our workshop. The final time will depend on the original payment method and your banking institution.